❓ Frequently Asked Questions

Answers to common questions about SmartGrade Analytics

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Account
Forgot password and can't reset since i didn't fill the email+

Contact admin by filling the contact form through the link.
Alternatively send a WhatsApp message of account name via +254712994555 so that you can be assisted

Accounts
I forgot username and password, help me?+

Sorry for inconvenience caused.
Always utilise forgot username link beside the forgot password located in log in page.
Each user can reset password and be sent an email with a link to set new password.

Contact
Contact us via whatsapp +254712994555+

Immediate response

General
For further inquiries or support?+

Contact. https://wa.me/qr/EXYRHJIO3ZBYB1
+254712994555 via whatsapp

Need help setting up?+

Contact us via WhatsApp +254712994555

Visit us?+

Don't hesitate contact us we make arrangements and we will come train your school

Reports
I cannot generate reports+

We wenr premium as from 7th September 2026. Incase of request for an arrangement beside that make a formal request and send an email to info@smartgrade.co.ke.

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Send us a message and we'll respond within 24 hours.

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